Customer Experience Advocate II

Role Overview

Assist clients in the rental process by verifying information, answering customer calls, and directing calls to the appropriate department. Responsible for troubleshooting, maintaining quality results, and recommending improved procedures.

What You Will Do

Manage inbound and outbound calls, identify customer needs, review financial documents, contact references, and complete cold calls to property management companies.

Why It Might Be a Fit

Requires excellent communication skills, ability to multitask, and strong sense of professionalism. Must be able to work independently with minimal supervision and be available to work weekends.

Requirements

• 2+ years of customer service/call center experience
• Excellent oral and written communication skills in English
• Some higher education preferred (Bachelor’s degree)
• Skilled in touch typing
• Quick learner and adaptable
• Able to work independently with minimal supervision
• Excellent interpersonal communication skills
• Ability to multitask, prioritize and manage time efficiently
• Must be able to work in a team environment
• Must be available to work weekends