Customer Success Manager II

Role Overview

The Customer Success Manager – Key Accounts is responsible for the performance, growth, and retention of a portfolio of high‐value enterprise customers within an assigned vertical.

What You Will Do

Develop and execute strategic account plans, build trusted relationships with key stakeholders, identify and drive upsell and cross‐sell opportunities, and lead renewal forecasting and commercial conversations.

Why It Might Be a Fit

The ideal candidate will have a strong executive presence, ability to influence and engage senior leaders, and experience managing a portfolio of enterprise‐level B2B accounts.

Requirements

• Minimum 5 years of experience in Customer Success or other revenue‐driving, customer‐facing roles, ideally within a SaaS environment.
• 2+ years of experience generating, qualifying, negotiating, and closing upsell/cross‐sell opportunities.
• Proficiency with Salesforce or similar CRM platforms.
• Bachelors or Masters degree preferred.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.