Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator will lead the end-to-end customer service and shopping experience in a luxury local apparel studio and flagship store environment.

What You Will Do

Manage daily customer communications, welcome and assist customers, handle customer queries, and provide product recommendations.

Why It Might Be a Fit

The successful candidate will safeguard service standards, foster long-term customer loyalty, and refine customer service processes.

Requirements

• Minimum of 5+ years’ proven experience in customer service, retail, or a similar customer-facing role
• Demonstrated supervisory or managerial experience within customer service or retail environments
• Excellent written and spoken fluency in both English and Afrikaans
• Strong organisational, administrative, and time-management capabilities
• Ability to work full-time on-site in Gardens, Cape Town, Monday to Friday from 08:00 to 16:00
• Valid driver’s licence and own reliable vehicle

Benefits

• Close-knit, supportive team culture
• Work Arrangement On site / In office (Gardens, Cape Town)