Sales Operations Retention Analyst

Role Overview

The Sales Operations Retention Analyst will own the strategy, reporting, and insights behind customer retention, serving as a strategic retention partner to Revenue and Customer Success leadership.

What You Will Do

The role involves root-cause churn analysis, data hygiene, leading indicator modeling, forecasting, and strategic partnering to drive retention and renewal outcomes.

Why It Might Be a Fit

The ideal candidate will have a data-obsessed, hypothesis-driven mindset, with experience in SaaS retention metrics, AI tools, and technical skills in Google Sheets/Excel, BI platforms, and CRM tools.

Requirements

• 3-5+ years of experience as a Revenue Operations Analyst, Business Analyst, or Customer Success Operations within a SaaS business
• Domain mastery of SaaS retention metrics (Gross/Net Retention, Churn, dollar and count)
• Investigative mindset with strong natural curiosity to go beyond standard dashboards
• Innovative approach with demonstrated curiosity in applying modern AI tools
• Technical skills in Google Sheets/Excel, BI platforms, and CRM tools

Benefits

• Competitive benefits programs
• Perks designed to fit your needs and the needs of your family