Customer Lifecycle Manager (Customer Retention & Growth)

Role Overview

This is an execution-focused role where you’ll be responsible for running, optimising and improving existing customer programmes across onboarding, activation, retention, customer saves and growth initiatives.

What You Will Do

Manage and optimise existing customer onboarding, activation, retention and win-back programmes. Execute customer growth and upgrade initiatives across a high-volume customer base.

Why It Might Be a Fit

This role would suit someone from a scaled Customer Success, Lifecycle Marketing, Customer Retention, Customer Growth or Customer Operations background who enjoys delivering programmes and improving customer outcomes.

Requirements

• 4+ years’ experience within Customer Success, Customer Retention, Customer Operations, Customer Lifecycle or a similar customer-focused environment.
• Experience supporting high-volume, one-to-many customer programmes.
• Strong understanding of customer lifecycle management.
• Experience improving customer retention, activation, engagement or upgrade performance.
• Comfortable working cross-functionally with operational and delivery teams.
• Strong organisational and programme execution skills.
• Data-driven mindset with the ability to use customer insights to optimise performance.

Benefits

• £367/day Inside IR35