Customer Operations Representative

Role Overview

As a Customer Operations Representative, you will be responsible for providing excellent customer service while overseeing daily operational functions. You will work in a dynamic and fast-paced environment, multi-tasking and prioritizing responsibilities. You will be part of Redwood Multimodal, one of Redwood Logistics’ entities.

What You Will Do

Your main day-to-day responsibilities will include correcting customer problems, data entry, load building, scheduling appointments, and providing freight status updates to shippers, receivers, customers, and internal parties.

Why It Might Be a Fit

The ideal candidate will have clear and effective communication/interpersonal skills, ability to change focus quickly, exceptional attention to detail, and strong critical thinking skills. Prior customer service experience is a plus.

Requirements

• Prior customer service experience
• Clear and effective communication/interpersonal skills
• Ability to change focus quickly
• Exceptional attention to detail
• Strong critical thinking skills

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more