Head of Customer Success

Role Overview

As Head of Customer Success, you will own how Reevo delivers value to its customers, from technical scoping before the deal closes through implementation, adoption, and retention. Your mandate is simple: ensure every customer realizes the outcomes they bought Reevo for, and make that delivery predictable as we serve larger, more complex organizations.

What You Will Do

You will lead the value delivery organization, including Solutions Architecture, Forward Deployed Engineering, Implementation, Technical Account Managers (TAMs), and Customer Support. You will turn technical scoping into successful implementations, implementations into durable adoption, and adoption into retention, while partnering closely with Sales and Account Management, who own renewals and expansion.

Why It Might Be a Fit

You will run customer outcomes as a measurable business function, end to end. You will think systemically and commercially, connecting product usage and customer outcomes to product direction, GTM execution, and cost-to-serve. You will turn field work into repeatable systems, converting what your team learns in individual accounts into playbooks, product feedback, and scalable motions.

Requirements

• 10+ years of experience in Implementation/Professional Services, Solutions Architecture, Forward Deployed Engineering, Customer Success, or Post-Sales Leadership within B2B SaaS or enterprise software
• Proven experience leading enterprise implementations with multi-month timelines, security and IT reviews, and complex integrations; CRM implementations a strong plus
• Experience leading or partnering closely with technical pre-sales teams (SA/SE)
• Demonstrated success improving time-to-value, adoption, and retention through delivery, in partnership with a sales-owned commercial function
• Strong commercial judgment, including cost-to-serve and margin tradeoffs
• Experience partnering closely with Sales, Product, and Engineering in high-growth environments
• Exceptional executive communication and stakeholder management skills
• High EQ, strong judgment, and a bias toward action
• Hands-on experience with AI-driven products, including AI agents in customer-facing workflows, is a strong plus
• Startup or scale-up experience strongly preferred, ideally including time as a hands-on builder

Benefits

• A highly competitive base salary
• Early-stage equity
• Competitive health, dental, and vision coverage
• Generous paid time off (PTO)
• Other valuable perks designed to support your well being

Tagged as: CRM Administration