Role Overview
We are seeking a Customer Success Director to own outcomes for RegScale’s largest and most strategic accounts. This is a senior individual-contributor role that requires a strong analytical and operational mindset, excellent executive-level communication skills, and a deep understanding of SaaS business models.
What You Will Do
You will carry a portfolio of our highest-value and most complex accounts, set the strategic playbooks the rest of the Customer Success team runs on, and represent the voice of the customer in senior cross-functional conversations with Sales, Product, Marketing, and Services leadership.
Why It Might Be a Fit
This is a high-impact role for someone who thrives in a fast-paced startup, loves solving hard problems, and is passionate about making customers successful.
Requirements
- 8+ years of experience in Customer Success, Account Management, or related customer-facing roles in a B2B SaaS company
- Background in governance, risk, and compliance (GRC), cybersecurity, or enterprise SaaS delivery
- Demonstrated experience managing C-level relationships and leading executive business reviews
- Familiarity with frameworks such as NIST RMF, FedRAMP, or CMMC strongly preferred
- Bachelor’s degree required; advanced degree or relevant certifications (CSM, PMP, CISSP, etc.) a plus
To apply for this job please visit linkedin.com.
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