Customer Success Manager

Role Overview

The Customer Success Manager is the named outcome owner for a portfolio of RelativityOne subscription accounts. This role operates at scale to spark growth, drive transformation, and ensure accounts arrive at renewal with a documented return on investment.

What You Will Do

Drive adoption and value realization, monitor adoption continuously, and translate signals into purposeful outreach and intervention. Manage health, risk, and operational discipline, and maintain impeccable Gainsight hygiene.

Why It Might Be a Fit

We’re looking for a customer success professional with 2–4 years of experience in a SaaS or technology environment, with demonstrated data fluency, strong written communication skills, and operational discipline.

Requirements

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment
• Demonstrated data fluency
• Strong written communication
• Outcome-driven
• Operational discipline
• AI fluency