Customer Success Manager

Role Overview

The Customer Success Manager is the named outcome owner for a portfolio of RelativityOne subscription accounts, operating at scale to spark growth, drive transformation, and ensure accounts arrive at renewal with a documented return on investment.

What You Will Do

Monitor adoption, translate signals into purposeful outreach and intervention, design adoption engagements, deliver customized onboarding presentations, and build an ROI narrative for each account in your portfolio.

Why It Might Be a Fit

The ideal candidate will have 2–4 years of experience in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment, with demonstrated data fluency, strong written communication, and operational discipline.

Requirements

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment
• Demonstrated data fluency: ability to interpret adoption signals, utilization trends, and health scores and translate them into prioritized action
• Strong written communication: able to craft clear, purposeful outreach that starts with AI-powered templates but reflects thoughtful audience adaptation
• Outcome-driven and able to deliver value through targeted, time-boxed engagements
• Operational discipline: reliable Gainsight execution, urgency in addressing next steps, and proactive risk surfacing
• AI fluency: skilled and comfortable using generative AI tools to accelerate work quality and scale impact

Benefits

• Competitive base salary
• Annual performance bonus
• Long-term incentives

Tagged as: Gainsight