Customer Success Manager – Supply Chain SaaS

Role Overview

Join our RELEX family as a Customer Success Manager to help customers get the most value from our solution, while maintaining healthy margins and SaaS revenue. The team ensures every customer is satisfied, and the role involves building customer relationships, leading KPI discussions, and pursuing incremental SaaS opportunities.

What You Will Do

Monitor customer operations, work with customers to optimize business processes, and identify areas of opportunity to increase sales and reduce costs. You will also facilitate recurring steering meetings, work with the Service Delivery Manager, and manage customer solution improvements.

Why It Might Be a Fit

The ideal candidate is a trusted advisor with commercial experience in SaaS, either as a provider or customer. They have experience working with supply chain and retail areas, and are comfortable influencing business strategy and communicating effectively at all levels.

Requirements

• Minimum 2+ years of relevant work experience in SaaS Customer Success Management, IT Service Management, Management Consultancy, Supply Chain Management, and/or Account Management role
• 2+ years of commercial experience in SaaS, either as a provider or as a customer
• 4+ years of leadership experience in supply chain, pricing, and/or merchandising
• Experience in having full customer responsibility, developing customer accounts, managing development roadmaps, and actively pursuing cross sell and upsell opportunities
• Process and software solution experience in demand planning, forecasting and replenishment, space planning & assortment, merchandising, and retail or CPG
• Industry experience with retailers, preferably experience with Tier 1 retailer
• Relevant Master’s or Bachelor’s degree with an excellent academic record in e.g., Industrial Management, Business Administration, Business Management, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Logistics, Supply Chain Management or Supply Chain Engineering

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa sponsorship available
• Relocation assistance