Associate Customer Success Manager

Role Overview

You will join an international Customer Success team to help customers get the most out of our solutions and successfully adopt them. You will support them after the implementation of our solutions, stimulate product adoption, and help organizations achieve their goals.

What You Will Do

You will stimulate customer engagement, provide product training, support customers in user campaigns, build sustainable relationships with decision-makers, and use CRM systems to manage customer contact.

Why It Might Be a Fit

You will get energy from customer contact, training, and helping organizations get more value out of technology and data. You will also have an interest in AI and enjoy guiding customers through change and adoption.

Requirements

• A completed bachelor’s degree or equivalent work experience
• Experience in Customer Success, Sales, Consultancy, or a commercial or customer-focused role
• A consultative approach
• The ability to quickly build knowledge of complex products and services
• Excellent communication skills
• Strong presentation skills
• Good organizational skills
• Experience with Salesforce, Gainsight, ChurnZero, or similar platforms

Benefits

• Flexible work arrangements
• Adjustable working hours
• Well-being initiatives
• Shared parental leave
• Support for training
• Sabbatical
• Country-specific benefits
• Dental insurance
• Vision insurance
• Health insurance
• Dental insurance
• Vision insurance
• Health insurance