Strategic Customer Success Manager

Role Overview

The Strategic Customer Success Manager will manage a small portfolio of high-value clients, guiding them as they adopt and scale the company’s AI solution, Nexis+ AI. The role requires a proactive, consultative approach to ensure the clients’ long-term success, growth, and partnership.

What You Will Do

As a Strategic CSM, you’ll act as a trusted advisor and AI adoption champion, owning the post-sale relationship, driving deep and lasting engagement, identifying opportunities for expansion, and advocating for client needs internally.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, with a strong business acumen and a consultative approach to client interactions.

Requirements

• 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other emerging-technology products
• Experience managing enterprise or strategic accounts, including driving adoption of new or evolving technology
• Exceptional communication, presentation, and relationship-building skills, and experience doing so with C-suite
• Strong business acumen and a consultative approach to client interactions
• Proven ability to work cross-functionally and influence without authority
• Experience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Tagged as: ChurnZero, Gainsight, Salesforce