Senior Account Manager – Brand & Marketing Agency

Role Overview

We are recruiting a Senior Account Manager to take ownership of day-to-day client relationships and ensure the smooth delivery of projects within agreed scopes, schedules, and budgets. The successful candidate will work closely with the Founder / CEO, Creative Director, and specialist partners across brand and strategic marketing engagements.

What You Will Do

As a Senior Account Manager, you will act as the primary day-to-day contact for assigned client accounts, building trusted relationships with stakeholders and developing a clear understanding of their objectives, priorities, and approval processes. You will lead regular client meetings, prepare agendas, capture decisions and actions, and provide clear progress updates.

Why It Might Be a Fit

The ideal candidate will demonstrate a proven track record of independently managing B2B client accounts and delivering brand or marketing projects within an agency, consultancy, or comparable environment. You will have strong experience managing projects from an agreed brief through planning, creative development, client review, and final delivery.

Requirements

• Act as the primary day-to-day contact for assigned client accounts
• Build trusted relationships with stakeholders
• Develop a clear understanding of client objectives, priorities, and approval processes
• Lead regular client meetings
• Prepare agendas, capture decisions and actions, and provide clear progress updates
• Manage expectations confidently, consolidate feedback, and resolve routine issues independently
• Identify sensitive, strategic, or commercial matters early and escalate them with clear recommendations for next steps
• Take responsibility for the retention and growth of existing accounts
• Proactively identify opportunities to expand client relationships through additional services, projects, and ongoing programmes

Benefits

• Dental insurance
• Vision insurance
• Paid holidays
• Other benefits not explicitly stated