Customer Experience Specialist

Role Overview

The Customer Experience Specialist will work closely with other team members to provide exceptional service to customers by answering questions, handling complaints, and troubleshooting customer issues.

What You Will Do

Meet or exceed established standards of performance for service and sales, maintain confidentiality and security of customer information, and provide customers with answers to inquiries regarding a broad range of financial services.

Why It Might Be a Fit

The ideal candidate will have a high school diploma or equivalent, a minimum of 1 year of experience in customer service and/or sales, and strong sales and marketing skills.

Requirements

• High school diploma or equivalent
• Minimum of 1 year of experience in customer service and/or sales
• Detail-oriented and good organizational skills
• Effective written and verbal communication skills
• Proven ability to work closely with others in a willing and professional manner
• Strong sales and marketing skills
• Ability to work and adhere to a flexible schedule