Customer Experience Supervisor

Role Overview

The Customer Experience Supervisor will lead a team to exceed customer expectations and operate at optimal efficiency. They will maintain a strong knowledge of the organization’s goals and objectives, including the customer engagement model.

What You Will Do

Meet or exceed established standards of performance for service and sales, process customer transactions accurately, and provide customers with answers to inquiries regarding financial services.

Why It Might Be a Fit

The ideal candidate will have a strong sense of teamwork, ability to work cooperatively in a team environment, and self-starting skills with good judgment and decision-making skills.

Requirements

• High school diploma or equivalent
• Minimum of 3 years of experience in customer sales and/or service
• Minimum of 1 year leadership, training and coaching experience
• Detail-oriented and good organizational skills
• Effective written and verbal communication skills
• Proven ability to work closely with others to resolve problems and address needs
• Strong sales and marketing skills
• Strong sense of teamwork and ability to work cooperatively in a team environment
• Self-starter with good judgment and decision-making skills
• Comfortable using a variety of technology software products

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• 401(k) plan
• Paid time off
• Flexible schedule