Role Overview
We’re looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner’s office in London. This is a role for someone who genuinely cares about people – someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time.
What You Will Do
You’ll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive.
Why It Might Be a Fit
You’ll be successful in this role if: Customers feel heard, supported and satisfied with every interaction; Queries and complaints are resolved promptly and professionally; You spot opportunities to improve the customer experience and share them with your team; You contribute positively to team performance and the culture of the department.
Requirements
- Strong communication
- Calm and positive manner
- Ability to handle multiple priorities at once
- Comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu)
Benefits
- Competitive salary
- Discretionary bonus
- 25 days’ holiday plus bank holidays
- Private medical insurance
- Life assurance
- Enhanced family leave
- Fully funded training and professional development
- Paid sabbaticals as a loyalty reward
- Pension scheme
- Employee assistance programme
- Discounts across travel, entertainment, dining, shopping, health and fitness
To apply for this job please visit linkedin.com.
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