Role Overview
We are looking for a professional with strong analytical capacity to define and implement the customer retention strategy for electricity and gas. This is an opportunity to join a dynamic team in a positive and collaborative environment.
What You Will Do
Define and manage the customer retention strategy, develop commercial arguments and proposals for retention, analyze KPIs, and identify churn drivers.
Why It Might Be a Fit
We are looking for a professional with strong analytical capacity, able to transform insights into concrete and personalized actions. This is an opportunity to join a dynamic team in a positive and collaborative environment.
Requirements
- Bachelor’s degree in Management, Economics, Marketing, Engineering, or similar
- 2-4 years of experience in management positions related to retention
- Dominance of MS Office (Word, Excel, PowerBI, PowerPoint, Access, Outlook)
- Dominance of the Portuguese language
- Experience in customer retention, contact center, or customer experience, preferred
- Experience in creating arguments and managing partners, preferred
Benefits
- Attractive salary conditions
- Work-life balance policies
- Continuous development
- Dynamic and collaborative work environment
To apply for this job please visit repsol.wd3.myworkdayjobs.com.
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