Role Overview
Partner with customers to understand their business goals, identify opportunities for improvement, and drive measurable outcomes through effective adoption of Brightree products and services.
What You Will Do
Monitor customer performance, manage multiple customer relationships, and lead business reviews to provide strategic insights and actionable recommendations.
Why It Might Be a Fit
The ideal candidate will have experience in HME operations, process improvement, and customer engagement, with a strong consultative, presentation, and communication skills.
Requirements
- Experience in HME and/or Home Infusion operations management
- Experience driving business process improvement and operational efficiency initiatives
- Hands-on experience using the Brightree Business Management Solution
- Ability to build relationships with customer leaders and communicate strategic recommendations with confidence and credibility
- Strong consultative, presentation, and communication skills
- Experience with software implementations, workflow analysis, and process optimization
- Understanding of medical insurance billing and reimbursement processes involving providers, patients, and insurance carriers
- Strong problem-solving, conflict resolution, active listening, and organizational skills
- Ability to manage multiple priorities in a fast-paced, collaborative environment
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Bachelor’s degree in Business, Finance, Information Technology, or a related field, or equivalent financial and business acumen
Benefits
- Dental insurance
- Vision insurance
- Medical insurance
- 401(k) or retirement plan
- Paid time off (vacation, sick leave)
- Travel opportunities
To apply for this job please visit resmed.wd3.myworkdayjobs.com.
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