Customer Success Manager

Role Overview

As a Customer Success Manager at Resolver, you’ll help customers turn their investment in our platform into results that matter to their business. You’ll learn what their teams are trying to accomplish, build relationships with the people driving those goals, and help them make Resolver an effective part of how they work.

What You Will Do

You’ll have responsibility for a portfolio of customers and the opportunity to influence their experience throughout the relationship. That means helping customers adopt the platform, making their progress visible, addressing concerns early and recognizing where Resolver could support their next business priority.

Why It Might Be a Fit

Your success will come from combining customer understanding with business acumen. You’ll know when to offer guidance, when to challenge an assumption and when to bring in a colleague with the expertise to help.

Requirements

• 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
• Experience helping customers adopt software, achieve business goals and navigate challenges that affect the relationship.
• Confidence using customer data and CRM tools to manage a portfolio and prepare for meaningful customer conversations.

Benefits

• Health and Wellness Benefits: 100% paid by us for health, dental and vision from day 1!
• Vacation: it’s open, which means we don’t worry about an accrual clock.
• RRSP: We’ll match 100% of your contributions up to 2.5%
• Parental leave: Best-in-class top-up for new parents – 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.