Customer Onboarding Project Manager, Strategic Accounts

Role Overview

The Customer Onboarding Project Manager is an individual contributor project ownership role responsible for the end-to-end execution of customer onboarding projects and business transition initiatives within an assigned pillar or region.

What You Will Do

Own execution of the onboarding SOP and milestone checklist for assigned accounts, from kickoff through steady-state handoff. Coordinate heavily across Sales, CS, Plant Operations, IT, Finance/Accounting, and other internal partners to keep onboarding on schedule, remove barriers, and identify risks early.

Why It Might Be a Fit

This role requires strong influence without direct authority, proactive risk management, and the ability to align stakeholders so new business and transitioning business are brought online smoothly and without service disruption.

Requirements

• Bachelor’s degree or equivalent professional experience
• 5+ years of manufacturing, packaging, or customer onboarding/implementation background
• Project management experience preferred
• Strong cross-functional influence, stakeholder management, and project leadership skills
• Familiarity with ERP/CRM systems
• Ability to travel (~25%) to plants as needed for onboarding, business transition, or intercompany transfer projects
• Clear, confident communicator, both with customers and internal stakeholders

Benefits

• Dental insurance
• Vision insurance
• Posted Pay Range: 70K – 95K base