Customer Onboarding Specialist – EMEA

Role Overview

The Customer Onboarding Specialist is the first person a new customer works with after they sign up and subscribe. You guide customers to a live setup that works for their business and helps them get more value and better results from every conversation.

What You Will Do

Collaborate closely with customers to understand their goals, use cases and needs, and help them maximize the value of the Respond.io platform. Guide customers through onboarding after they sign up, ensuring a positive and smooth experience.

Why It Might Be a Fit

We are seeking someone who can turn a customer’s goals into a clear plan and make sure they have a great experience and see real results while working with us.

Requirements

• 2+ years of B2B SaaS experience in customer onboarding, implementation or Customer Success
• Experienced in working with international customers and handling global accounts
• Strong communication skills in Italian, Spanish and English to convey complex ideas clearly
• Proficient in optimizing complex business processes
• Familiarity with business messaging platforms, CRM systems, and Customer Success tools
• Curious about AI and keen to set up and test AI Agents for customers
• Passionate about digital transformation and understanding diverse businesses
• Ability to provide customer feedback and insights to various departments for product improvement
• Confident in technical conversations: APIs, webhooks and integrations don’t intimidate you, you quickly grasp technical concepts, and you are keen to become an expert in our software
• Empathetic, organized and self-driven: you manage multiple customers in parallel and follow up without being chased
• Able to work hours that overlap with your customers’ timezone
• An agile team player who is excited by the fast-paced start-up environment and is eager to make a difference

Benefits

• Highly competitive compensation package
• Mental health allowance to support your health and wellness needs
• Flexible working environment and working hours that fit your lifestyle, wherever you’re based