Customer Success Manager

Role Overview

As a Customer Success Manager, you own the post-sales journey for a portfolio of mid-market and enterprise customers, mainly in the DACH region. You make sure our customers get real value from revel8, which drives renewals and expansion. Working closely with our engineering team, you bring what you learn from customers straight back into the product.

What You Will Do

Own the Journey: Take full ownership of your customers from onboarding to renewal & expansion as their main point of contact. Drive Value: Get customers set up and running quickly, and guide how they use revel8 so they get tangible value from the platform. Hands-on Problem Solving: Become the go-to expert on the platform and customer setups. Solve technical and practical issues yourself wherever possible.

Why It Might Be a Fit

You have 2+ years of experience in Customer Success, Account Management, Technical Consulting or Solution / Value Engineering in a B2B SaaS environment. You have owned the customer journey, including renewals or expansions, and can show the impact you had on Net Revenue Retention. You are hands-on and technical: You like understanding technical setups and the product in detail and fixing things yourself.

Requirements

• 2+ years of experience in Customer Success, Account Management, Technical Consulting or Solution / Value Engineering in a B2B SaaS environment
• owned the customer journey, including renewals or expansions, and can show the impact you had on Net Revenue Retention
• hands-on and technical: You like understanding technical setups and the product in detail and fixing things yourself
• AI-native: You confidently use available AI tools every day and build your own workflows and automations to get more done
• Have a builder mindset: You have previously set up processes, tools or automations that others still rely on
• Are confident in front of senior stakeholders, including commercial conversations
• Take full ownership and thrive in a dynamic environment with a high degree of autonomy
• Are fluent in both German and English (written and spoken) and can communicate confidently with our team, customers and stakeholders

Benefits

• ESOP program
• EGYM Wellpass membership for your daily balance