Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator is the air traffic controller of our daily customer experience, connecting schools, Account Managers, Operations, Warehouse teams, and other internal partners to keep meal service running smoothly.

What You Will Do

The role involves keeping a close eye on daily school meal orders, making real-time order adjustments, being the go-to internal partner for Account Managers, and building strong relationships with school partners through friendly, responsive, and empathetic communication.

Why It Might Be a Fit

The ideal candidate will enjoy solving problems, staying organized, communicating with people, and keeping a lot of moving pieces on track, with a strong sense of ownership and urgency, particularly when managing time-sensitive customer or operational issues.

Requirements

• 3-5 years of experience in customer service, customer operations, account support, order management, or a similar coordination-focused role
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to troubleshoot issues quickly, make sound decisions, and follow through to resolution
• Strong written and verbal communication skills, with the ability to work effectively across customers and internal teams
• Comfortable working with order-management systems, spreadsheets, and other business technology; proficiency with Microsoft Office/Google Workspace
• Ability to analyze order and participation information, identify discrepancies or trends, and take appropriate action
• Experience in foodservice, school nutrition, K–12, logistics, distribution, or another high-volume service environment is preferred
• Knowledge of school meal programs is a plus

Benefits

• Hourly pay range: $22.00 – $28.00 p/h
• Hours: 8 am – 4.30 pm