Role Overview
The role is to lead customer onboarding and success, ensuring efficient processes and high service quality, while increasing product adoption and customer satisfaction.
What You Will Do
Responsibilities include leadership of the customer onboarding and success teams, personal development and coaching, close collaboration with sales, marketing, and product management, and project management for customers.
Why It Might Be a Fit
The ideal candidate will have several years of experience in the B2B field, especially in customer success, onboarding, implementation, or similar areas, and leadership experience in a team leader or comparable role.
Requirements
- Several years of experience in the B2B field, especially in Customer Success, Onboarding, Implementation, or similar areas
- Leadership experience in a team leader or comparable role
- Technical understanding of interfaces, warehouse management/ERP
- Experience in building and optimizing customer processes
- Understanding of CRM systems and customer key figures
- Communication strength and coaching competence
Benefits
- Conferences, meet-ups, or individual training
- Hardware of your choice and support for the acquisition of peripherals
- 30 days of vacation
- Trust-based working hours
- Mobile work
- Individual working time models
- Reimbursement of Germany ticket
- Free parking for cars and bicycles
- Job bike leasing
- Discounts at REWE, PENNY, toom Baumarkt, ZooRoyal, Weinfreunde, and DERTOUR
- Free drinks, breakfast bar, and fruit
- Reimbursement of lunch
- Comprehensive health services
- Contribution to your pension plan
To apply for this job please visit karriere.rewe-group.com.
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