Inside Sales Representative

Role Overview

The Inside Sales Representative is responsible for proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. The role involves establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base. The Inside Sales Representative will work in a team environment and be responsible for managing a defined customer base and establishing and maintaining customer relationships.

What You Will Do

The Inside Sales Representative will process telephone orders by quoting product prices, delivery specifications, and payment terms. They will also assist outside sales personnel by processing priority transactions, utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers. The role involves prospecting for new accounts within a specified geographical territory and managing a defined customer base.

Why It Might Be a Fit

The ideal candidate will have 2+ years of customer service, sales, or electrical distribution experience, a high school diploma or GED, and knowledge of Microsoft Office and relevant ERP systems and Customer Relation Management Tools (CRM). The candidate should be able to handle basic/intermediate issues and problems, exhibit a positive, friendly, and helpful attitude with customers, and be sensitive to their needs. Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence are also required.

Requirements

• 2+ years of customer service, sales, or electrical distribution experience
• High School or GED – Required
• Knowledge of Microsoft Office and relevant ERP systems and Customer Relation Management Tools (CRM)
• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge essential
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Highly self-motivated

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities