Associate, Customer Experience

Role Overview

As a Customer Experience Associate, you will deliver exceptional service to customers, creating a luxury experience while removing obstacles and providing support. You will engage with customers to identify their needs and partner with them to deliver unparalleled service and exceed their expectations.

What You Will Do

Your responsibilities will include representing the RH brand through polished communication, personal appearance, and professionalism, building brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems, and innovating with an entrepreneurial spirit and a passion for building and maintaining relationships.

Why It Might Be a Fit

We value people with high energy, who possess the ability to energize others, and are driven, determined, and won’t take ‘no’ for an answer. We are looking for a polished individual with a passion for service, design, and home furnishings.

Requirements

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

Benefits

• Dental insurance
• Vision insurance
• Flexible schedule
• Opportunity to work with high-end customers
• Chance to build brand loyalty and revenue