Customer Experience Representative III

Role Overview

The Customer Experience Representative III is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

What You Will Do

Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information. Maintains harmonious relationships with customers. Processes customer orders/changes/returns according to established department policies and procedures.

Why It Might Be a Fit

Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them.

Requirements

• Effective communication skills
• In-depth knowledge of company products and programs
• Data entry skills
• Project scheduling skills