Role Overview
You’ll listen to customer feedback, understand their experiences, and work with colleagues to turn those insights into real improvements. You’ll be a bridge between feedback and change, helping shape services that are easier, more welcoming, and genuinely responsive.
What You Will Do
You’ll identify opportunities to improve customer experiences, represent the customer voice, and provide clear, empathetic communication to customers and internal teams throughout the complaint process.
Why It Might Be a Fit
We’re looking for people who connect with our KOSMIHC values: We know our stuff, We make it happen, We care.
Requirements
- listen to customer feedback
- understand customer experiences
- work collaboratively with other teams
- represent the customer voice
- provide clear, empathetic communication
Benefits
- Hybrid/flexible working
- Pension payments doubled by us, up to a maximum of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
To apply for this job please visit linkedin.com.
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