Customer Success Director

Role Overview

The Customer Success Director will work closely with regional leadership, product groups, and stakeholders to drive customer satisfaction and growth through the effective application of RIB’s technical solutions and management expertise.

What You Will Do

The role will involve supporting regional strategy, ensuring customer satisfaction, collaborating with key stakeholders, and contributing to global initiatives.

Why It Might Be a Fit

The ideal candidate will have experience in software implementation projects, team management, and customer facilitation skills, with a passion for innovation and a willingness to take ownership of deliverables.

Requirements

• Bachelor’s Degree in IT or Construction or Industry Experience
• 7+ years’ experience in Software Implementation Projects
• 5+ years’ experience managing a team of 5-10 staff members
• exceptional, professional communication skills, both written & verbal
• Strong customer facilitation skills and ability to utilize design thinking and requirement gathering skills
• Passionate, willing to take ownership of deliverables through to completion

Benefits

• Dental insurance
• Vision insurance
• Paid holidays