Customer Success Manager

Role Overview

The Customer Success Manager will be responsible for managing a post-sale customer portfolio, acting as the primary point of contact for RingCentral’s UCaaS, CCaaS, and Agentic AI platforms. The role will involve building relationships with VP and C-suite stakeholders, advocating for customer needs internally, and driving retention and growth by facilitating renewals and identifying expansion opportunities.

What You Will Do

The Customer Success Manager will be responsible for managing multiple customer engagements at once in a fast-paced environment, executing structured engagements, and partnering with account teams to track risk metrics and execute mitigation strategies.

Why It Might Be a Fit

The ideal candidate will be a self-starter who can manage multiple customer engagements at once in a fast-paced environment, with 3-5+ years of experience in Customer Success or Account Management in SaaS/UCaaS, managing Mid-Market or Enterprise accounts.

Requirements

• 3–5+ years in Customer Success or Account Management in SaaS/UCaaS, managing Mid-Market or Enterprise accounts.
• Bachelor’s degree in business, communications, or equivalent practical experience.
• Proven experience engaging and managing relationships with VP and C-suite stakeholders.
• Strong ownership mindset as the primary liaison between customers and cross-functional teams.
• Excellent communication skills with experience preparing and delivering executive briefings and QBRs.
• Proactive self-starter capable of driving solutions independently.
• Strong organizational skills to manage multiple high-value customer accounts simultaneously.
• Proficiency with Salesforce, customer success platforms, and AI-enabled productivity tools.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program

Tagged as: Salesforce