Customer Success Manager, Mid Market

Role Overview

The Customer Success Manager focused on Mid Market serves as the direct support function to some of RingCentral’s most valued and high-profile customers. As a critical piece of our land and expand efforts, you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc.

What You Will Do

Encourage customers to utilize new features, provide insight and relay customer feedback, evaluate churn and downsell risk, recommend programs for successful adoption, conduct quarterly customer success reviews, align customers with enablement resources, track renewals, and analyze customer usage data.

Why It Might Be a Fit

We are looking for a self-starter with experience in customer success platforms, AI, automation tools, and other digital technologies, who can work in a fast-paced environment and manage multiple customer engagements simultaneously.

Requirements

• 1-4 yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS or Start Up company
• Bachelor’s Degree or equivalent experience in Customer Success, Consulting or Account Management
• Proven experience working with stakeholders and efficiently communicating internal and external voices
• Strong skills in verbal and written communications, bias to action, and task management
• Knowledge of Salesforce

Benefits

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

Tagged as: Salesforce