Role Overview
As a Senior CSM, you will manage a portfolio of international accounts in low-touch, ensuring satisfaction and retention, accompany clients in the adoption of our features to maximize their operational performance and identify new growth opportunities.
What You Will Do
Your missions are to manage dissatisfaction situations and follow satisfaction indicators to implement action plans, coordinate internal teams (Sales, Support, Product) and transform your clients into Ringover ambassadors.
Why It Might Be a Fit
You have at least 5 years of experience in Customer Success, Account Management or B2B portfolio management, you speak French and English fluently, both orally and in writing, you have a real commercial spirit and a results-oriented approach.
Requirements
- At least 5 years of experience in Customer Success, Account Management or B2B portfolio management
- Fluency in French and English, both orally and in writing
- Real commercial spirit and a results-oriented approach
Benefits
- Premium health insurance taken care of at 100%
- Moka.care: coaches and psychologists accessible in complete confidentiality
- ClassPass: hundreds of courses and sports facilities paid for by Ringover
- Telecommuting + monthly allocation and home-office budget (chair + screen)
- Mobility allowance up to 700 €/year — pass Navigo reimbursed at 50% or fuel allowance according to your mode of transport
- Meal vouchers + RIE in our premises
- 5 days ‘Sick Child’ 100% paid up to 12 years
- Ringover Academy + internal training on AI to continue to grow with us
To apply for this job please visit linkedin.com.
Follow us on social media