Role Overview
The Director, Customer Partner Success will play a crucial role in maintaining and growing Ripple’s client base across diverse products and services. The ideal candidate has extensive experience and knowledge across capital markets and payments, and can build and grow executive-level relationships with internal and external partners.
What You Will Do
The responsibilities include acting as the main contact person for valued clients, building and nurturing strong relationships with key decision-makers, and identifying up-sell and cross-sell opportunities aligned with Ripple’s roadmap.
Why It Might Be a Fit
The ideal candidate is highly motivated and experienced, with a passion for the digital assets industry, and can demonstrate meticulous analysis, methodical problem-solving, and creative approach.
Requirements
- 10+ years of experience in Account/Relationship management within the Financial Services or Technology industry
- Proven experience in the capital markets / payments sector, or a related field
- Experience overseeing the delivery of complex financial or technology services to large institutions
- Demonstrated track record in identifying and capitalising on commercial opportunities with established client bases
- A deep understanding of blockchain technology and traditional financial services
- Excellent communication skills, both verbal and written, with the ability to present effectively
- Additional language skills are advantageous
- Exceptional attention to detail and a proactive, collaborative approach
Benefits
- Competitive salary
- Bonuses
- Equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Industry-leading parental leave policies
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
To apply for this job please visit ripple.com.
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