Role Overview
Join Ripple Labs Inc. in London, UK as a Product Operations Analyst — Customer Activations. This role is uniquely positioned to transform customer experiences by seamlessly integrating them into our innovative products.
What You Will Do
Own and coordinate end-to-end activations across multiple Ripple products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams to get the job done. Detect and bring up blockers to ensure smooth progress and resolution.
Why It Might Be a Fit
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
Requirements
- 4-5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets.
- A ‘self-starter’ mentality with outstanding coordination skills for multi-team, multi-step processes.
- Strong investigative and problem-solving abilities to trace money and data across systems.
- High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment.
- Excellent written communication skills with institutional clients and internal collaborators.
- Proficiency with CRM (Salesforce) and ticketing (Jira) tools.
Benefits
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy – work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
To apply for this job please visit ripple.com.
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