Product Operations Analyst (Customer Activations)

Role Overview

Join Ripple in Singapore as a Product Operations Analyst — Customer Activations to transform customer experiences by seamlessly integrating them into our innovative products.

What You Will Do

Work cross-functionally to ensure flawless activations and world-class customer support, own and coordinate end-to-end activations, detect and bring up blockers, guide institutional customers through setup steps, investigate and resolve edge case scenarios, report weekly activation status, manage dormant account processes, and scale activation functions.

Why It Might Be a Fit

4-5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets, self-starter mentality, outstanding coordination skills, strong investigative and problem-solving abilities, high attention to detail, excellent written communication skills, and proficiency with CRM and ticketing tools.

Requirements

• 4-5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets
• Self-starter mentality
• Outstanding coordination skills for multi-team, multi-step processes
• Strong investigative and problem-solving abilities to trace money and data across systems
• High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment
• Excellent written communication skills with institutional clients and internal collaborators
• Proficiency with CRM (Salesforce) and ticketing (Jira) tools

Benefits

• Competitive salary
• Bonuses
• Equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy
• Industry-leading parental leave policies
• Family planning benefits
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events