Customer Success Manager – SaaS

Role Overview

Riskonnect is seeking a Customer Success Manager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition.

What You Will Do

The successful candidate will act as the owner of the overall account relationship with clients in an assigned book, ensuring good customer health, executing ongoing adoption improvement plans, and managing client renewals.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in a customer-facing role in the Enterprise Software Industry, with a strong understanding of the Insurance Industry/SaaS experience and foundational sales and negotiation skills.

Requirements

• 5+ years of Experience in a customer-facing role in the Enterprise Software Industry
• Familiar with MS Office and/or Google Suite
• Salesforce and Gainsight experience
• Ability to track and organize action items across 50+ enterprise software clients.
• Ability to prioritize workload and execute in a fast-paced environment
• Ability to build customer relationships using remote communication tools (e.g., phone, email campaigns, conference calls, web training)
• Ability to develop senior-level relationships.
• Ability to drive insights and adoption recommendations to customers by analyzing customer
• Strong empathy for customers and ability to see value through their eyes required
• Analytical and process-oriented mindset
• Ability to communicate clearly and to articulate complex concepts and ideas to customer and executives
• Make timely decisions and have sound judgment