Customer Success Manager

Role Overview

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences.

What You Will Do

Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships. Identify and nurture opportunities for account growth and expansion.

Why It Might Be a Fit

You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

Requirements

• 3+ years in an account manager or customer success role, preferably in a B2B SaaS environment
• An undergraduate degree in a related field
• Excellent communication skills, both written and verbal
• A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience
• Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly
• Strong problem-solving skills and the ability to work through ambiguity
• Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday)
• A proactive approach to all types of tasks – you’re eager to find new ways to solve problems and exceed expectations
• Ability to remain composed and solution-focused during times of stress
• A flexible style of communication that allows you to adapt depending on audience
• A keen eye for detail and experience with project management
• The ability to translate complex concepts into easy-to-follow written and verbal content
• Market Research experience is preferred

Benefits

• Fair compensation
• Stock options
• RRSP plan with employer matching
• Parental leave top-up
• Flexibility and time off
• Hybrid working model and home office benefits
• 3 weeks of vacation to start
• Health and dental plan
• Generous sick, personal, and mental health days
• $1,000 annual enhanced mental health benefits

Tagged as: Excel, Project Management