Business Development and Operations Manager

Role Overview

The Business Development and Operations Manager will be responsible for developing and delivering practical business development plans, building and managing a qualified pipeline, and leading the identification, assessment, appointment, and onboarding of suitable stockists. The role will also involve managing stockist relationships, sales performance, replenishment priorities, payment obligations, and compliance with brand and pricing standards.

What You Will Do

The Manager will own our pricing framework, recommend retail prices, channel margins, discounts, and promotional mechanics, and ensure approved prices and product information are communicated and implemented consistently across all channels. The role will also involve managing inventory control, stock ageing, low-stock risk, stock-outs, damages, returns, and slow-moving inventory, and recommending appropriate action.

Why It Might Be a Fit

The ideal candidate will have a minimum of an HND or equivalent qualification in Business, Marketing, Management, Retail, Communications, or a related field, and 5-7 years’ relevant experience across business development, sales, e-commerce, retail operations, marketing, or channel management. The candidate will also have experience supervising people, partners, or commercial accounts, with evidence of setting targets and improving performance.

Requirements

• A minimum of an HND, or equivalent qualification in Business, Marketing, Management, Retail, Communications, or a related field.
• 5-7 years’ relevant experience across business development, sales, e-commerce, retail operations, marketing, or channel management.
• At least two years’ experience supervising people, partners, or commercial accounts, with evidence of setting targets and improving performance.
• Demonstrated success in winning new business, developing sales channels, or managing distributors, stockists, wholesale accounts, or partnerships.
• Strong commercial judgement, including pricing, margin analysis, forecasting, negotiation, and performance reporting.
• Working knowledge of inventory control, order fulfilment, stock reconciliation, and multi-location stock management.
• Practical experience overseeing social media, digital campaigns, content calendars, and external creative resources.
• Comfort with e-commerce platforms, CRM tools, Microsoft Excel/Google Sheets, and digital reporting tools.
• Excellent written and verbal communication, stakeholder management, organisation, and follow-through.
• Ability to lead hands-on in an early-stage business while building scalable processes and controls.

Benefits

• Compensation: 600,000 Net + Sales Bonus (Slightly negotiable)
• Other Benefits: Statutory Benefits, Pension, HMO