Role Overview
The Business Support Manager provides deep digital marketing operations expertise, leading cross-functional project teams to solve high-complexity challenges for Roche. Operating with significant independence, this role serves as a functional expert in best practices and quality execution—using strong analytical judgment to influence stakeholders, resolve operational bottlenecks, and drive continuous improvement across digital marketing and marketing technology capabilities.
What You Will Do
Lead operational, production, and support activities across digital marketing and marketing technology platforms with a high degree of accuracy and independence, including campaign and content execution, web authoring, CRM administration, data and platform administration, user support, onboarding coordination, and the optimization of technology investments.
Why It Might Be a Fit
Develop new approaches to complex problems, articulate complex technical and operational concepts with clarity, and negotiate across cross-functional teams to build consensus on strategic priorities, process improvements, and the adoption of new ways of working.
Requirements
- Bachelor’s degree in Marketing, Business, Communications, Information Systems, or a related field (or equivalent practical experience)
- 5+ years of experience in digital marketing operations, business support, marketing technology, platform administration, or a similar execution-focused environment
- Strong understanding of digital marketing, CRM, CMS, marketing automation, or service/ticketing platforms
- Proven ability to lead a broad range of operational and support tasks with independence
- Strong organizational skills to manage multiple requests, priorities, and deadlines in a structured environment
- Clear written and verbal communication skills to partner effectively with users, stakeholders, and cross-functional teams
To apply for this job please visit roche.wd3.myworkdayjobs.com.
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