Role Overview
The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers.
What You Will Do
Takes ownership of “Close the Loop” processes and customer needs, Strong understanding of Rocket’s products, customer base and processes, Work within the Gainsight platform to ensure all customer inputs are addressed, Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences
Why It Might Be a Fit
Acts as a mentor for junior level representatives, May recommend customer engagement business process improvements
Requirements
- 6 years of related customer support or customer engagement experience
- Bachelor’s degree preferred
- Have advanced knowledge of Rocket’s products and services
- Experience working with cross-functional teams (Sales, Marketing, Support)
Benefits
- Unlimited Vacation Time
- Paid holidays and sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities
To apply for this job please visit rocket.wd5.myworkdayjobs.com.
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