Customer Success Manager – Cybersecurity

Role Overview

The Customer Success Manager, Cybersecurity manages a portfolio of enterprise and site-based accounts associated to Rockwell’s OT cybersecurity offerings to ensure that customers achieve their business outcomes with Rockwell Automation’s subscription and services contracts.

What You Will Do

Responsible for the management and Annual Recurring Revenue Target and growth strategy associated to all cybersecurity contracts and software subscriptions within portfolio of assigned accounts. Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adopt, Expand and Renewal motions relevant to each account in portfolio.

Why It Might Be a Fit

Foster a teaming environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborates with team members to ensure an optimal customer experience.

Requirements

• Bachelor’s Degree or Equivelant Years of Relevant Work Experience
• Legal authorization to work in the US
• Ability to travel 20% of the time

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule