Customer Success Manager

Role Overview

Reporting to the General Manager, the Customer Success Manager will grow and retain relationships across an existing portfolio of accounts, providing advice and recommendations to drive long-term profit and activity.

What You Will Do

Up-selling IT, communications, and related products and services into an existing portfolio of accounts, building strong relationships, working within the sales team to achieve set targets, and partnering with management and marketing to uncover new business.

Why It Might Be a Fit

The ideal candidate will have experience managing and growing an existing client portfolio, strong interpersonal skills, and a proactive, relationship-first approach to account management.

Requirements

• Experience managing and growing an existing client portfolio, ideally within IT, telecommunications, or a related services environment
• Strong interpersonal skills across both technical and non-technical conversations
• Confidence engaging and building trust with senior stakeholders and business owners
• A proactive, relationship-first approach to account management
• Comfortable working to sales targets as part of a team

Benefits

• Competitive salary
• Super
• Car allowance
• Quarterly bonus
• Hybrid working across office, home, and client sites
• Company phone and laptop
• Professional development, certification support, and mentoring
• Exposure to a broad range of technologies, clients, and project types