Role Overview
At Rodonaves, every person has an important role to play in making our dreams move. In the different teams and areas of the Group, we count on professionals who believe in people, make things happen, and put their knowledge into practice to contribute to our processes, projects, and businesses.
What You Will Do
Mapping and analyzing the customer journey from end to end; Identifying pains, bottlenecks, and opportunities for improvement; Analyzing data and transforming insights into improvement actions; Proposing improvements that contribute to the customer experience; Supporting the increase of process efficiency.
Why It Might Be a Fit
We value those who assume responsibilities, seek to make a difference, and work together to build solutions that move the entire Group.
Requirements
- Bachelor’s degree in Administration, Engineering, Marketing, Communication, Process Management, Technology, or related areas
- Experience in Customer Experience, journey mapping, processes, or related areas to customer experience
- Knowledge of methodologies for customer journey mapping and analysis
- Analytical ability to interpret data, indicators, and customer feedback
- Knowledge of data analysis and visualization tools, such as Excel and/or Power BI
- Ability to identify root causes, opportunities, and propose structured solutions
- Good communication and ability to interact with different areas and levels of the organization
- Organization, autonomy, and ability to lead projects and demands simultaneously
Benefits
- Medical Convênio
- Dental Convênio
- Pharmacy Convênio
- Wellhub
- Food Allowance
- Life Insurance
- Transportation Allowance or Fretado
To apply for this job please visit rodonaves.gupy.io.
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