Role Overview
Roland Foods is seeking a customer-focused, analytical individual to join the Customer Operations Team as a Customer Operations Specialist. The role involves processing customer orders, managing customer correspondence, and identifying new sales opportunities. Strong performers will be provided advancement opportunities to roles in other Roland functions.
What You Will Do
Process customer orders, serve as the primary point of contact for customers, manage customer fill rates, and identify new sales opportunities. Work closely with Sales to support account management and customer retention efforts.
Why It Might Be a Fit
The ideal candidate will have 3-7 years of relevant professional experience in customer operations, customer service, or a related role, and a strong problem-solving mindset and a genuine commitment to customer support.
Requirements
- 3–7 years of relevant professional experience in customer operations, customer service, or a related role
- Ability to quickly learn and become proficient in Salesforce.com and Microsoft Dynamics 365 with training
- Strong problem-solving mindset and a genuine commitment to customer support
Benefits
- Competitive compensation package
- Base salary $62,000 – $65,000
To apply for this job please visit rolandfoods.com.
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