Customer Success Manager

Role Overview

Manages a portfolio of 4–5 SAP SuccessFactors clients post-implementation, ensuring high satisfaction, SLA compliance, and identifying opportunities to grow account value.

What You Will Do

Owns a portfolio of 4–5 SAP SuccessFactors customers post go-live, guides internal consultants, ensures SLAs are met, and proposes new and innovative SF-based solutions to increase client satisfaction index.

Why It Might Be a Fit

Requires incident management, SLA compliance, operational reporting, client relationship, task ownership, escalation handling, client orientation, consulting skills, problem solving, client retention, and stakeholder management skills.

Requirements

• Bachelor’s degree from a recognized institution
• 4–7 years of experience in HRIS, AMS, or customer success roles
• HRIS Configuration knowledge
• Core HR / or Payroll expertise highly preferred
• SAP SuccessFactors Certification (preferred)
• Strong interpersonal skills and a client-first mindset