SAP SF – Customer Success Manager

Role Overview

Manages a portfolio of 4–5 SAP SuccessFactors clients post-implementation, ensuring high satisfaction, SLA compliance, and identifying opportunities to grow account value.

What You Will Do

Account management, client satisfaction & SLA, solution improvement, opportunity identification, incident management, operational reporting, client relationship, task ownership, escalation handling, client orientation, consulting skills, problem solving, client retention, stakeholder management.

Why It Might Be a Fit

4–7 years of experience in HRIS, AMS, or customer success roles, HRIS configuration knowledge, core HR or payroll expertise highly preferred, strong interpersonal skills and a client-first mindset.

Requirements

• Bachelor’s degree from a recognized institution
• 4–7 years of experience in HRIS, AMS, or customer success roles
• HRIS configuration knowledge
• Core HR or payroll expertise highly preferred
• SAP SuccessFactors Certification (preferred)
• Strong interpersonal skills and a client-first mindset