Customer Retention & Sales Specialist

Role Overview

As a customer retention & sales specialist, you’ll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that’s the best next step. This role isn’t about hard selling on every call—it’s about knowing when to sell and when to connect.

What You Will Do

Make outbound calls to existing Verizon Wireless customers, identify sales opportunities or schedule store visits, analyze customer accounts to save money or add value, sell wireless products and services, maintain callbacks, follow-ups, and accurate CRM documentation, track daily productivity, and participate in team huddles and training.

Why It Might Be a Fit

We’re looking for someone with 3+ years of success in commission-based sales, confident, engaging phone presence, strong objection-handling and problem-solving skills, organized, self-motivated, and comfortable multitasking, and experience with Salesforce or similar CRM tools.

Requirements

• 3+ years of success in commission-based sales
• Call center or wireless experience a plus
• Confident, engaging phone presence
• Strong objection-handling and problem-solving skills
• Organized, self-motivated, and comfortable multitasking
• Experience with Salesforce or similar CRM tools

Benefits

• Hourly Guaranteed Pay
• Same Day Pay Options
• Generous Commissions
• Employee Profit Share
• Career Development
• Paid Time Off
• Paid Community Time
• Paid Employees Matter Day
• Generous Community Grant Opportunities
• Employee Resource Groups
• Medical, Dental, Vision
• 401K with Company Match
• Long-Term and Short-Term Disability
• Critical and Accident Benefits
• Family Related Time Off
• Employee Assistance Program
• Employee Referral Program
• Rewards and Recognition