Customer Success Manager

Role Overview

The Customer Success Manager will establish relationships with customers, grow their usage and product adoption, and advocate for their needs internally. They will work with Sales, Development, and Product teams to identify expansion opportunities and develop solutions to improve the customer experience.

What You Will Do

The Customer Success Manager will review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals. They will also develop solutions by researching current technology trends, gathering requirements from clients, and proposing new features to improve the overall experience.

Why It Might Be a Fit

The ideal candidate will have strong presentation, meeting facilitation, organizational, and written communication skills. They will be an out-of-the-box thinker with a customer-first approach, a top-shelf problem solver, and an active team player who can quickly adjust priorities.

Requirements

• 3-6 years’ experience in customer success, account management, consulting, solutions engineering or related field
• Strong presentation, meeting facilitation, organizational, and written communication skills
• Out-of-the-box thinker with a customer first approach
• Top-shelf problem solving skills
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• A tendency for relationship building
• Relevant Industry knowledge

Benefits

• Competitive salary package