Role Overview
As a Customer Success Manager at Rox, you’ll own the post-go-live customer lifecycle across SMB to Enterprise accounts, including adoption, customer health, risk recovery, and expansion readiness.
What You Will Do
You’ll run a clear operating cadence with accounts, keep utilization and value evidence visible, and catch leading indicators before they become churn. You’ll partner closely with AEs when accounts are ready for expansion, and with Product and Engineering when post-sales signals should change the roadmap.
Why It Might Be a Fit
If you believe retention is earned through product value rather than promises, and you want to help build Customer Success at an agentic revenue platform from the ground up, we’d love to talk.
Requirements
- 5+ years in customer success or post-sales, with ownership of retention, utilization, or expansion outcomes
- Track record managing relationships with VP-level stakeholders or above
- Strong balance of strategic thinking and operational execution; comfortable moving from an exec QBR to a deployment debug in the same day
- Demonstrated ability to drive measurable time-to-value and turn healthy usage into expansion pipeline
- Deep empathy for enterprise customers and a passion for helping them succeed
- Strong analytical mindset; fluent working with metrics, success criteria, and customer data
- Experience with technical or AI-native products; able to speak credibly to current trends and tools
- STEM degree or quantitative background preferred
Benefits
- Competitive pay with considerable equity upside
- Health Insurance
To apply for this job please visit jobs.ashbyhq.com.
Follow us on social media